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Returns and Refund

When buying goods by distance sale, under Hungarian law consumers have 14 calendar days - a so-called cooling off period - to cancel a sales contract and return the goods for any reason. The 14 day period will begin from the time the consumer receives the goods. 

Please note that there are some items and services that are not covered by the cooling-off period. Your right to cancel does not apply to: tights, socks and underwear, which can not be returned for hygiene reasons. 

Of course your right to cancel still applies to the aforementioned items if they are unworn, unwashed and otherwise unused and are in original, unopened packaging, with original tags/labels attached

If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you via bank transfer once we have received the returned item back and confirmed that it meets conditions mentioned above. Delivery charges are non refundable - only in the case when all items in the order are returned (in these cases, we will refund the original delivery charge).

Please note that you must pay for any return shipping expense. Since the cost of returning the item(s) is customer responsibility, therefore we strongly recommend that you send the parcel by recorded delivery and keep a copy of the recorded delivery number just in case your parcel goes missing. We are not responsible for items lost by the delivery services in the returns process.

How to cancel?

  1. For cancellations and returns, please fill out this form and send it back to us.
  2. Items must be returned with the original receipt
  3. Please return the items to the following address:
    Solotex Kft.
    Pécs
    Hársfa út 37.
    7627
    Hungary

If you have any questions regarding the cancellation and return please write us an email to [javascript protected email address].

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